Forgot Password?

Obtaining a New Password

Passwords are stored in encrypted formats, so the Information Technology (IT) Division is unable to provide credentials in the event of a forgotten password.

New passwords can be obtained the following way:

  1. Submitting an IT support ticket at or emailing

  2. Calling an IT staff member.
       •  For verification purposes, calls from a City landline number are preferable.
       •  Calls from unrecognized numbers are likely to warrant verification questions.

  3. Visiting an IT office in person.

It is a City policy to never send a password via email.